Just not always a review.
BarhaX’s Reviews agent checks how the delivery actually went before it asks for anything. A happy order gets the review ask. A late, failed or returned one gets a private apology and a chance to make it right — first, always.
The review ask goes out. One tap on a star opens the form pre-filled at that rating.
A private apology goes first — never a public review ask on a bad experience.
Published, and ₹50 wallet credit applied — once per product, human-approved.
Most stores blast the same review request the moment a courier marks delivered — including the order that arrived two weeks late. That's how a fixable problem becomes a public 1-star, and a goodwill save gets skipped entirely. Reviews reads the outcome first.
How was your Signature Trio?
Tap a star to answer. ?r=5 opens the form already filled in.
Sent positivity-first, so your warmest customers hear from us before anyone else.
We’re sorry this didn’t arrive as promised.
A private note, one human reading it. Plus an optional CARE-4821 goodwill coupon, capped by the offer engine.
No review ask sent
The mechanics behind the happy-path message: the same email pipeline your customers actually see.
Ranked by RFM tone. The customers who already feel warmly toward you hear from us first.
Reviews doesn't bolt on a new review system. It drives the one your store already runs: the same wallet credit, the same media uploads, the same moderation scanner.
“This tea basically cured my…”
Flagged — health claim“Best chai I’ve had — the box was gorgeous too”
★★★★★ · 2 photos · ₹50 creditedA representative month.
The same safety model as the rest of the crew — written into the code, not a checkbox someone forgets to tick.
In every tier — Reviews turns on the day your store does, reading every delivery the same way from the first order.