Refund Policy

We want you to feel confident purchasing CharvaX. This policy sets out exactly when your setup fee and monthly subscription are refundable. It forms part of our Terms of Service.

This policy covers refunds of money paid. It is separate from our delivery guarantee — a service credit (your next two months free, and we keep building until you launch) if your store is not live within the delivery window for your plan set out in §3 of our Terms of Service: 7 business days for Staffed, 14 for Operated and 21 for Sovereign, counted from your build-start date.

1. Setup fee and reserve

• Full refund — if you ask for a refund within 24 hours of paying your setup fee, before you have sent us any assets or access, and before we have sent you a written message (WhatsApp or email) saying that we have started work, we will refund your setup fee in full.
• Otherwise, no cash refund — in any other case, the setup fee is not refunded. If you cancel before your store goes live, you choose: we hand you everything built so far (designs, content, and an export of your data and assets), or we keep building until you launch.
• The ₹10,000 founding reserve — refundable in full until your build starts (§3 of our Terms of Service). Your build starting is not the same moment as our message that we have started work: that message ends the setup-fee refund, and it can come before your build starts. Once you pay the balance, the reserve is part of your setup fee and follows the rules above, with the 24 hours counted from your balance payment.
• Your legal rights — nothing in this policy limits a refund right that cannot be excluded under applicable law.

2. Monthly subscription

The monthly subscription (hosting, maintenance, support, and the AI crew) can be cancelled at any time with 30 days’ notice. We do not provide partial-month refunds: your service continues until the end of the notice period, and the final month is charged in full. If you have chosen the self-managed option, no monthly subscription applies and there is nothing to cancel.

3. How to request a refund

To request a refund, email info@reachifyinnovations.com with your order details — the name and email used at purchase, your payment reference ID, and the reason for your request. This helps us locate your order quickly and process the refund without delay.

4. Processing time

Approved refunds are processed within 5–7 business days and issued to your original payment method via Razorpay. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.

5. Questions

If anything about this policy is unclear, reach out before you purchase. Email info@reachifyinnovations.com or message us on WhatsApp at +91 91285 47292 and we’ll walk you through it.