Refund Policy

Last updated: July 2026

Reachify Innovations Pvt. Ltd. · Delhi, India

We want you to feel confident purchasing CharvaX. This policy sets out exactly when your setup fee and monthly subscription are refundable. It forms part of our Terms of Service.

In short: a full refund is available within 24 hours of payment, before we begin work. A 50% refund applies once work has started, up until we deliver your Day 2 rebrand preview. After the rebrand preview is delivered and approved, the setup fee is non-refundable.

This policy covers refunds of money paid. It is separate from our delivery guarantee — a service credit (your next two months free, and we keep building until you launch) if we miss the delivery window set out in §3 of our Terms of Service.

1. Setup fee refunds

  • Full refund — if you request a refund within 24 hours of payment and before we have started work, you will receive a 100% refund of your setup fee.
  • 50% refund — if you request a refund after work has started but before your Day 2 rebrand preview is delivered, you will receive a 50% refund. The retained amount covers the design and configuration work already completed.
  • No refund — once the Day 2 rebrand preview has been delivered and approved by you, the setup fee is non-refundable, as the substantive build work has been completed to your sign-off.

2. Monthly subscription

The monthly subscription (hosting, maintenance, support, and the AI crew) can be cancelled at any time with 30 days’ notice. We do not provide partial-month refunds: your service continues until the end of the notice period, and the final month is charged in full. If you have chosen the self-managed option, no monthly subscription applies and there is nothing to cancel.

3. How to request a refund

To request a refund, email info@reachifyinnovations.com with your order details — the name and email used at purchase, your payment reference ID, and the reason for your request. This helps us locate your order quickly and process the refund without delay.

4. Processing time

Approved refunds are processed within 5–7 business days and issued to your original payment method via Razorpay. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.

5. Questions

If anything about this policy is unclear, reach out before you purchase. Email info@reachifyinnovations.com or message us on WhatsApp at +91 91285 47292 and we’ll walk you through it.